Processes refugee claimants, clients finalized for permanent residence, permanent residence cards, and citizenship tests, interviews and ceremonies. In-person help by appointment only. Once application has been received, IRCC will contact you to schedule an appointment if deemed necessary by the processing office. Eligibility: Immigrants and refugees. Application: Refugee claims must be made in person with completed application. Areas Served: Hamilton (City of); Halton Region; Haldimand County; Niagara Region; Brant County; Norfolk County. Hours: Refugee claims: Mon-Fri 8 am-4 pm * All other services (By Appointment Only). LanguageEnglish; French. AccessibilityFully Accessible. FeesService - Fees apply to some services; Agency Type: Federal Government