I spoke to Colin after being on hold for quite a bit. This was my first collision and I was pretty stressed and shaken up. He patiently listened to every detail and reassured me a ton. He went over step by step what I had to do, and what to expect. Just now I followed up again after updating something and got Jessie on the line. She also let me know step by step what to expect now and explained everything with patience and kindness. Thanks to you both for being so nice when you probably deal with all sorts of stressed out people on a daily basis.

 Good people work there. Polite and problem solver. I am happy with the people work not ICBC.

 Nice lady here very surprised ICBB in