I'm dumbfounded by the comments below, do you people have any idea how lucky you are to have a lifetime defined benefit pension plan in 2020? And a over-performing one at that, with inflation protection? I can't speak much to the customer service issues (I've only had positive, albeit limited, experiences). Pension plans aren't a bank where you just take money whenever you want, they are very complicated to protect you long-term. Try your luck with private sector pensions or expensive professionally managed portfolios and you'll have real problems to complain about.

 Amazing customer service both online and through phone. Fast, courteous and efficient.

 Absolutely wonderful since Day 1.So happy with this pension!

 One of the lay DB pensions in Canada with outstanding service