I was informed of a 30-35min wait time. Victor answered within 15min and was very friendly and knowledgeable. I had a couple requests that he fulfilled by writing an additional email and double-checking the correct information was being mailed to me. I received excellent service and I feel like recently there have been some improvements made to response times.

 They have a convenient just on the outside of 1 Front St W.

 Thank you,Rep. Jolene sorry I don't remember your ID #. All I can say is I didnt mind the wait did other things like Google something ? Very helpful and reassuring surprisingly. But all in all great service.